Information pour les clients

 

The Stringway-Shop online store is provided and serviced by Jay Cee.

Order your products quickly and easily in the Stringway-Shop thanks to :

  • simplified navigation : select the product theme > horizontal TABS (top of each page) > choose the product
  • an intelligent search engine, which allows you to order in just a few clicks,
  • enriched account access with the possibility to consult your account and all previous orders on line,
  • order status tracking, e-mail subscription modifications
  • lots of other great services to make ordering much easier.
If you require more information about our site, our products or your order, e-mail us > stringway@gmail.com

Shipping Returns and Warranties :

Full credit will be given for the Stringway-Shop errors. Shipping costs for exchanges or refunds are paid by the customer.

Strings :
The items in this category do not come with a manufacturer’s warranty. However, the Stringway-Shop will take back items that are defective within 30 days as of the invoice date. Sets and/or reels of string can be returned for full refunds or exchanges if they are in brand-new condition (still in package).

Accessories :
The items in this category do not come with a manufacturer’s warranty. However, the Stringway-Shop will take back items that are defective for 30 days as of the invoice date. Grips, dampeners, tape, etc. can all be returned for full refunds or exchanges if the products are in brand-new condition.

Return above items to :
Please send your package, including a brief note explaining the exchange or return, via a prepaid trackable method to ensure a safe and traceable delivery to :

Stringway-Shop SAS
Entreprise 2000
6 villa Saint Charles
75015 PARIS, France.

Shipping and handling fees are not refundable.

Stringing Machines :
Stringway Stringing machines and clamps come with a ten year manufacturer's warranty against any defects of fabrication.
Under no circumstances is a Stringway stringing machine to be returned to the manufacturer without a prior written agreement from Stringway NL. In the case where an agreement for the return of the machine is accepted, the conditions of return and the destination address for the shipment of the machine will be specified in writing. Shipping and handling fees are not refundable.

 

Privacy :

Your privacy is taken seriously by the Stringway-Shop. Please take a couple of minutes to read and understand our policies. If you have any questions or concerns about this privacy statement please contact us via mail at the following address :

Stringway-Shop SAS, 6 villa Saint Charles, 75015 PARIS France

or e-mail us at stringway@gmail.com

Privacy : Our primary goal in collecting personal information is to provide you with a smooth, efficient and customized service. Under some circumstances we may require additional financial information. We use your financial information, including credit card information to verify your name, address and other information to bill you for use of our services. The information we maintain in your customer file is used to resolve disputes and troubleshoot problems. We do not sell or rent any personally identifiable information about you to any third party.

Cookies : We collect non-personal information about your use of our site, directly and through the use of cookies. Cookies are small computer files that we transfer to your computer's hard drive that allow us to know how often someone visits our site. This information helps us to customize our web site specifically for you and also allows us to statistically monitor how many people are using our site and for what purpose. Cookies can not retrieve personal information from your computer.

Security : Our online ordering system uses industry standard SSL security encryption. Your information is transmitted using an encryption algorithm that only we can decode. In the case of payment by credit card, we reveal only the last four digits of your credit card number when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

 

Conditions of Use :

 

Stringway-Shop guarantees you the best quality/performance/price ratio for specialized tennis products. We ensure that the items we ship to you are exactly what you ordered. Increased order accuracy is one more reason to make the Stringway-Shop your choice for buying top quality tennis products. We also offer fast shipping (usually same day for strings and accessories), and fully authorized warranty coverage.

  • All orders must be placed via our Internet Website Stringway-Shop
  • Purchases : Products and/or the Services bought from the Stringway-Shop exclusively made via Internet and paid for through PayPal for clients with their own PayPal account, or without a PayPal account, payments can be made through Skrill-Moneybookers by Visa, Mastercard, Carte Bleue and several other credit-cards as indicated on the Skrill web-site. There are no additional charges for the client by either PayPal or Skrill-Moneybookers.
  • All orders placed through the Stringway-Shop online store will be invoiced at the net price in euros, which includes EU VAT. For purchases invoiced and delivered outside of the EEC zone, the net price in euros excludes the EU VAT, all import duties and sales taxes in the country of destination are at the buyer's expense.

Delivery Costs : For all orders the costs of delivery to an address in the EEC (Europe) are calculated on the basis of the total net weight for each order, this amount includes a participation towards the costs of handling, packaging and shipping to the Buyer :

  • for a total net weight under 1kg > weight/tariff colissimo = maximum 6 euros 
  • for a total net weight from 1kg to <12kgs > based on weight/tariff colissimo
  • for a total net weight from 12kgs to <20kgs the shipping costs/DPD = 30 euros
  • for a total net weight from 20kgs to <40kgs the shipping costs/DPD = 50 euros
  • for a total net weight of more than 40kgsthe shipping costs/DPD = 70 euros

F.O.C : Only for Strings in "test-packs" - for Stringing Services - Training Programs

When consulting your "caddy" before finalizing the order, select "Free of Charge" (Gratuit) if you have ordered only string sets, or Service products.

Deliveries : You can choose to delivery to your home or to another address. We do not deliver to PO boxes, hotels or camp-sites. The following delivery services are determined by the category of the product ordered :

The above mentioned costs of shipping are not applicable will be adjusted according to the real cost of shipping for each order. Any additional shipping costs will be advised by e-mail and are to be accepted by the client, prior to the confirmation of the order by the Stringway-Shop. The client can refuse to accept the additional shipping costs, in this case the order will be cancelled and refunded without charges.

Stringway stringing machines :

For all orders of a Stringway stringing machine for delivery outside of the EEC (Europe) the invoices are without the VAT (taxe free) but the order will only be confirmed after acceptation of the order by Stringway NL. The above mentioned costs of shipping are not applicable will be adjusted according to the real cost of shipping for each order. Any additional shipping costs will be advised to the client by e-mail and are to be accepted by the client, prior to the confirmation of the order by Stringway. The client can refuse to accept the additional shipping costs, in this case the order will be cancelled and refunded without charges.

Orders for Stringway stringing machines and accessories are usually shipped within 10 days, you will be notified by our customer service as to when your order will be shipped. Stringway machines are shipped directly by the manufacturer through his choice of the most appropriate international parcel services company which will depend on the country of destination.

For strings and accessories to :
France and European Union (EEC) :

- Colissimo Suivi sent from France, through the Stringway-Shop, all parcels are fully trackable, the delivery is against signature. Your Colissimo order will be hand delivered to your address. If you are not present when the courier calls a note will be left and you will have 15 days to collect your parcel from your local post office. From time to time the courier cannot leave a note in your post box therefore we advise you to contact your post office to see if your parcel has arrived. Delivery time is between 3 and 10 working days (Monday to Friday) if the item is in stock.

Orders for strings and accessories received before 15.00h GMT are usually shipped within 24 hours.

Countries outside of the European Union :
- Colissimo International sent from France, fully trackable, delivery against signature. Delivery time is usually less than 15 days. The products ordered and the delivery costs do not include tax. You may be asked to pay custom duties and/or sales taxes when your order is delivered (these costs are variable and depend on the country of destination).

No orders from countries outside of the EEC wil be confirmed before verification of the costs of shipping and acceptation by the client to pay for any additional costs. It is preferable to make a demand for information of costs and conditions by e-mail, before placing an order.

If you have any queries or concerns about deliveries : 

Please contact us via e-mail at stringway@gmail.com or by : texto/sms/WhatsApp > +33 658 97 98 76