FAQ

FAQ
Q: What are the methods to deliver an order?
A: LEGNOEGRAFITE offers two alternatives to place an order: you can use the "shopping cart" on line or send an email to legnoegrafite@fastwebnet.it
 
Q: How can I order online?
A: The process is very simple: will visit the page of your interest on the site, indicate the amount they want to buy, click on the cart and the product will be automatically added to your order.
 
Q: Can you buy items over the Internet that are not present on the site?
A: Yes, of course, you can take the feasibility of particular items with its budget at 0815153575 or by email at legnoegrafite@fastwebnet.it
 
Q: Who do I contact for more information about a product that interests me?
A: If the description of a product does not fully satisfy your needs, we invite you to contact our Customer Service (legnoegrafite@fastwebnet.it) for more information.
 
Q: Can I change or cancel an order that I've already sent?
A: LEGNOEGRAFITE offers a SHIPPING WITHIN 72 HOURS, so your order is registered as soon as possible within our system: once registered can not be made any change. If you need to change or cancel your order urgently, please contact us immediately by phone or mail.
 
Q: What happens to my order if the Internet link?
A: Your order will not be lost if it were to miss the Internet connection during the time of order or if your computer freezes when ordering. Your items will still be available in your shopping cart when you return to the website, provided that you were connected to your site or legnoegrafite.it that your browser accepts cookies. If you have problems or concerns please contact: legnoegrafite@fastwebnet.it
 
Q: Is there a minimum purchase order?
A: There is no minimum purchase.
 
Q: How many days are shipped orders?
A: LEGNOEGRAFITE guarantees the shipment of the goods within 72 hours of receiving the order for the 90% of the articles. However within 10/15 working days except in cases of force majeure or unforeseen
 
Q: And 'possible to deliver the goods ordered at a different address than the billing?
A: Yes, just report it by phone or email.
 
Q: How do you bill?
A: The invoice will be sent along with the order and then travels with the goods
 
Q: What do I get from registering on your site?
A: Registration on site The first gives the opportunity of not having to re-enter your details every time you place an order, will also store all orders placed online. Be a member entitles you to take advantage of exceptional deals that are periodically prepared for the most loyal customers: can only receive directly on your computer the Mileage bargains, the News and the introductory offers promoted by LEGNOEGRAFITE, destined exclusively to those who have registered.
 
Q: What if I forgot my password?
A:. If you forget your password, go to Log in to the fields there is a link "Have you forgotten?" inserting and e-mail address provided during registration you will be sent an email with information to login.
 
Q: What are the payment methods available?
A: It 'can pay by credit card with PayPal (VISA, Master Card, Carta SI, Postpay), by bank transfer in advance or RECHARGE POSTEPAY.Troverà all payment details in the TERMS AND CONDITIONS of our sito.Tutti the orders and payments are subject to acceptance by the Management.
 
Q: What if I can not find the answer to a specific question?
A: If you would like to receive further information, we invite you to contact us all'indirizzolegnoegrafite@fastwebnet.it